To contact us, call us at: +302271044102
The customer has the option to be informed about the status of the order, either by phone +302271044102, or via email info@carouselshoes.gr
If you have forgotten your password, there is a related question in the login section, “Forgot your password?” where you will be notified of your new password via email.
The payment methods for your orders through the website carouselshoes.gr are as follows:
In Greece
- By credit card
- By bank transfer
By selecting bank transfer as your payment method, you will transfer or deposit the exact amount of money into the following account.NATIONAL BANK OF GREECE
Account number:490/402196-74
ΙΒΑΝ:GR1601104900000049040219674
Name: Mylonadaki Ekaterini
Piraeus Bank
Account number:5702-025012-138
ΙΒΑΝ:GR1001727020005702025012138
Name: Mylonadaki Ekaterini
In case of a deposit, please inform us at phone number 2271044102 or at
email: info@carouselshoes.gr at which you must mention your full name and the deposit receipt. - You pay by cash on delivery upon receiving the products at the address you provide. Payment is made to the courier company driver, and the cost for Athens and the provinces is 2€.
Your order may be delayed because:
The product is unavailable. In this case, we will contact you to inform you and provide an alternative solution if possible.
There has been an issue with the order (e.g., with the product, payment, etc.), but it is impossible for us to contact you by phone or email because your details are incorrect or incomplete. In such a case, it would be best to contact the e-shop yourself either via email at info@carouselshoes.gr or by phone at +3022710 44102.
It is not mandatory to have an account in order to shop from our online store. However, it is good to know that members of carouselshoes.gr can:
A) Save time as they do not need to fill in their details every time they make a new order.
B) Stay informed about the company’s latest updates.
The purchasing process on carouselshoes is very simple: in the main menu, there are available categories and subcategories from which you can choose the one that interests you. Then, by selecting the type and quantity of the product you’re interested in, you can proceed to the cart to complete your purchase.
In the “login” option, you create a new account with your personal details, and a confirmation email is sent to you for your registration.
The cancellation of the customer’s order due to second thoughts is accepted only if the item has not yet been invoiced and dispatched by the COMPANY. The cancellation is made by sending an email to info@carouselshoes.gr to the COMPANY from the customer. You can also contact us by phone at the customer service department at +3022710 44102. The customer must provide the exact details of their order. The cancellation does not take effect if no confirmation is sent by the COMPANY via email to the customer.
You can consult the size guide located on each product purchase page.
For orders within Greece, the delivery time is within 2-3 business days for Athens and within 3-4 for the rest of Greece.
The Wishlist consists of products that you wish to buy now or in the future. By adding products to the Wishlist, you are essentially organizing all your desires from our products, regardless of whether or when you will make a future purchase, so you won’t need to search for them again. From the Wishlist, you can easily transfer the products you want to buy to your cart by simply clicking on the corresponding “Add to Cart” button or delete a product from the Wishlist by selecting “Delete”.
VAT is already included in all prices.